This organization is a prominent chemical manufacturing company, with multiple sites distributed across various states. There was a partner Managed Service Provider (MSP) in place, but the vendor lacked a cohesive IT vision, active management, and had no unified strategy for hardware replacement or equipment usage. Consequently, different departments took individualistic approaches to their IT needs, leading to a disjointed system. The absence of a cohesive approach and outdated hardware resulted in delayed issue resolutions. Furthermore, the absence of proper documentation on network devices and topology further complicated the situation.
The in-house IT team recognized the urgent need for an infrastructure overhaul, especially in light of the company's ongoing expansion. The existing setup was not only inefficient but also posed significant challenges for future growth.
Riddle Technology Solutions stepped in, beginning with a comprehensive review and audit of the current IT state. Collaborating closely with the in-house IT team, Riddle developed project roadmaps tailored to the company's unique requirements, aiming to provide a superior user support experience. A meticulous evaluation was undertaken to document the existing network topology and devices, revealing critical areas for improvement. Based on these insights, Riddle designed and implemented a new network and server infrastructure. This not only removed potential single points of failure but also modernized the entire network, substantially improving security, visibility, and productivity.
With Riddle’s expertise, the chemical manufacturing company transitioned from a fragmented and inefficient IT infrastructure to a streamlined, cohesive, and robust system, primed to support its ambitious growth plans.
