OUR PROCESS

Proactive. Analytical. Collaborative.
Thorough.

Our business is built on earning and keeping the trust of great client organizations. We continue to earn their trust with the Riddle Technology service process.

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Proactive

Our client partnerships are built on proactive engagement, not service tickets. Riddle technologists do not wait to be instructed to inspect the health of client infrastructure or find opportunities to make productivity easier for client staff.

Analytical

Our team consists of resourceful decision-makers, not ticket workers. After carefully listening to understand client staff challenges fully, Riddle technologists are prepared to investigate, evaluate, and collaborate to solve problems efficiently.

Collaborative

No technologist is an island. When you work with Riddle Technology Solutions, you are truly working with a team - multiple technologists serving and learning your operations and needs.The result? Lower risk, higher efficiency, and unwavering support.

Thorough

We are obsessed with precision - doing it the right way and the first time. This process involves strong communication throughout the service process and follow-up with the client to ensure they have resolution and empowerment for productivity. 

Tailor-made Services for You

Our business is built on earning and keeping the trust of great client organizations. We continue to earn their trust with the Riddle Technology service process.

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